Employee burnout is more than just a buzzword—it’s a workplace epidemic. And while many companies have taken steps to address it, traditional Employee Assistance Programs (EAPs) often miss the mark. Sure, they offer resources, but more often than not, they fail to provide the personalized, ongoing support that employees need to truly recover from burnout.

Burnout can cause long-term issues for both employees and organizations. It affects productivity, morale, and retention rates, and ultimately costs companies billions in absenteeism and turnover each year. According to Gallup, employees experiencing burnout are 63% more likely to take a sick day and 2.6 times more likely to seek new jobs.

So, why are so many EAPs falling short? Let’s dive into why your EAP isn’t cutting it and, more importantly, how you can step up your game to prevent burnout in a meaningful, sustainable way.

The Failure of EAPs: The Numbers Don’t Lie

It’s not that EAPs are inherently bad. In fact, they’re a great first step toward supporting employee well-being. But the problem is they’re often just that—a first step, without any meaningful follow-through.

Here’s the hard truth:

EAPs Aren’t Utilized

Studies show that EAP utilization rates are embarrassingly low, ranging between 3% and 7%, according to the International Employee Assistance Professionals Association (EAPA). Why? Employees either don’t know these programs exist, don’t feel comfortable using them, or find the resources irrelevant or inaccessible. (Sources: Business Group on Health | Spill | Journal of Employee Assistance)

One of the most common issues is a lack of trust. Employees may hesitate to seek help through an EAP because they’re unsure if their participation will remain confidential. Many fear negative consequences for their career if they’re perceived as “struggling.” This highlights a significant flaw in many EAPs: they fail to create a safe and inviting environment where employees feel comfortable asking for help.

Generic Resources Aren’t Engaging

A study by Wellsource reports that on average, wellness programs often struggle with participation, with less than a third of employees engaging with them fully. EAPs often focus on general resources, like fitness programs, meditation, or mental health videos, which lack personalized follow-up and therefore fail to engage employees on a deeper level.

Why? This lack of engagement, similar to EAPs, stems from wellness programs being perceived as generic or irrelevant to employees' needs​. They’re often filled with cookie-cutter advice, like workout plans or general meditation-videos, that don’t address employees' unique challenges when they’re burnt out. (Sources: Fit Small Business | Jake Jorgovan | Spring Health)

Burnout is a deeply personal experience. While one employee might be overwhelmed by a lack of boundaries in their remote work environment, another might be struggling with high-pressure deadlines and a toxic team dynamic. A generic wellness video isn’t going to address those individual stressors. This lack of personalization is one of the key reasons employees are disengaged with EAP resources.

Short-Term Solutions Don’t Create Long-Term Change

The Journal of Workplace Behavioral Health found that EAPs tend to offer short-term interventions that may provide temporary relief, but without consistent follow-up, employees quickly slip back into burnout cycles. An occasional resource or session with a counselor may help in the moment, but burnout requires long-term support to prevent relapses. (Sources: Springer | Springer | ResearchGate)

Burnout isn’t something that’s fixed overnight—it takes time, ongoing effort, and a holistic approach that includes emotional, psychological, and even social support. Unfortunately, EAPs often don’t offer continuous engagement or follow-up, leaving employees to fend for themselves once the initial help is over.

The Disconnect Between EAPs and Company Culture

Another reason EAPs fall short is their disconnection from company culture. Burnout is often caused or worsened by workplace dynamics such as unrealistic deadlines, lack of recognition, or poor communication. While an EAP might offer counseling, it doesn't address the systemic issues contributing to burnout. Without aligning EAPs with the company's values, leadership style, and culture, even the best intentions can miss the mark.

If you’ve ever felt like your EAP wasn’t quite doing enough for your employees, you’re not alone. It’s time to think bigger, and frankly, better.

What Really Works: Coaching, Community, and Continuous Engagement

To truly combat burnout, we need to go beyond surface-level wellness perks and offer solutions that focus on personalized, long-term support. That’s where services like my Sustainable Success Hub come in, providing exactly what EAPs are missing—customized coaching, community support, and engagement that lasts.

Here’s why this approach works:

Personalized Coaching Changes the Game

Coaching offers a level of support that generic EAP resources simply can’t match. In fact, research from the International Journal of Evidence Based Coaching and Mentoring found that employees who received regular coaching experienced 33% lower levels of stress and burnout than those who didn’t (Source). Why? Because coaching isn’t a one-size-fits-all approach—it’s customized, goal-oriented, and provides actionable steps tailored to the individual’s challenges.

Unlike pre-recorded webinars or general resources, coaching provides employees with a real human connection. A coach can dive into the specific stressors an employee is facing—whether it's navigating a difficult relationship with a manager, struggling with time management, or dealing with imposter syndrome—and offer practical, individualized advice.

Community and Peer Support Boost Resilience

Burnout thrives in isolation. When employees are disconnected from their colleagues, especially in a remote work environment, they’re more likely to feel alone in their struggles. But when employees are connected to a supportive community, they’re far more likely to feel empowered and resilient.

A study from the American Psychological Association (APA) found that employees with strong peer support were 2.5 times more likely to report better mental health (Source). Community-driven programs provide the kind of accountability and connection that keeps employees engaged and motivated to take care of their well-being. Whether it’s a group chat, a forum, or a team-building wellness challenge, community support allows employees to share their experiences, celebrate their wins, and support each other through challenges.

Ongoing Engagement is Key

Studies show that wellness programs using gamification, such as challenges or leaderboards, increase engagement by 67%. Why? Because employees stay motivated when they’re working toward clear goals and can see their progress. Static resources, like those in most EAPs, simply don’t offer that level of interaction or motivation. Ongoing engagement keeps the momentum going, helping employees remain focused on their wellness goals over time, rather than letting them slip back into old habits.

Introducing the Sustainable Success Hub:
A Comprehensive Burnout Solution

I’m thrilled to announce my Sustainable Success Hub, my latest resource for long-term burnout prevention! 🎉 If you’ve found yourself frustrated with traditional EAPs and their lack of real, lasting results, this Hub is designed to fill that gap—providing ongoing, personalized support that employees need to truly thrive.

If you’ve worked with me before, whether through speaking engagements, workshops, or training sessions, you already know that I’m committed to helping you create real, lasting change in your team’s well-being. The Sustainable Success Hub is the next level of support, designed to deepen the work we’ve already done together.

Here’s why it’s the best solution for your team:

Reinforce Familiarity

The Hub extends the burnout prevention techniques and stress management practices we’ve discussed in past workshops, ensuring continued growth and well-being for your employees.

Boost ROI

By addressing burnout head-on, the Hub helps you retain talent, improve productivity, and reduce the hidden costs associated with burnout, like absenteeism and turnover. Preventing burnout isn’t just good for employee well-being—it’s a smart business decision.

Tailored, Ongoing Support

With tiered plans, personalized paths, and on-demand resources, your employees will receive support that’s designed specifically for their roles and challenges—whether they’re executives, remote workers, or managers.

Here’s a breakdown of the three tiers available in the Sustainable Success Hub:

• Tier 1: The CORE Plan – Empowering employees with foundational wellness resources. This tier includes a video library packed with actionable tips on stress management, mindfulness, and better sleep, along with downloadable workbooks and checklists to guide their wellness journey. New content drops monthly to keep your team engaged and continuously learning.

• Tier 2: The CONNECT Plan – Building community and peer support. This plan includes everything in the CORE Plan, but adds monthly wellness challenges to keep employees motivated, plus a moderated online community where they can share wins, struggles, and tips—because sometimes all you need is that extra nudge from a peer.

• Tier 3: The MASTERY Plan – For teams who need personalized support and expert coaching. This plan features live monthly group coaching, quarterly expert webinars, custom learning paths tailored for managers and remote workers, and personalized wellness reports so leadership can track and improve team well-being.

Whether you’re supporting remote employees, busy managers, or new hires, the Sustainable Success Hub provides the flexibility and depth to meet your team where they are. You can learn more about the three tiers and what each includes here.

Special Offer for Past Clients: Bundle & Save!

As a thank you for our continued partnership, I’m offering an exclusive deal for past clients, referrals, and those who bundle Sustainable Success Hub memberships with any of my speaking engagements, workshops, or training programs. When you do, you’ll get a special discount on your membership.

It’s the perfect opportunity to offer even more value to your team while continuing to build on the progress we’ve already made.

EAPs Aren’t Enough. Sustainable Support Is.

At the end of the day, your employees need more than a set of meditation videos or a hotline number. They need real, personalized, sustainable support. The kind that coaching, community, and ongoing engagement can provide.

If you’re ready to step up your game and offer your employees a solution that goes beyond traditional EAPs, it’s time to check out The Sustainable Success Hub.

Let’s work together to prevent burnout before it derails your team’s potential.

Or check out these related articles:

• What is Sustainable Success? A Deep Dive into my 3-Pillar Framework

• Creating an Anti-Burnout Culture: It Starts at the The Top